Veteran services

West Valley Veteran Success Center Adds Veteran Benefits Advisor

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A dedicated Veteran Benefits Advisor (VBC) will be available two days a week, beginning June 14, through the West Valley Veteran Success Center. Veterans, service members and their families can make an appointment with the VBC who is able to work directly with Veterans Affairs to develop and file applications for benefits and claims.

A VBC is a state employee provided by the Arizona Department of Veterans Services and is dual credentialed by the U.S. Department of Veterans Affairs and the American Legion. This gives them more direct access to better advocate for Arizona service members, veterans, and their families in pursuit of their federal and state benefits.

West Valley Veterans Success Center Adds Veterans Benefits Advisor reports az

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The assistance provided by a VBC includes:

  • Education on benefit eligibility requirements
  • VA Compensation and Pension Claims Processing
  • Appealing VA Decisions
  • Representing claimants at VA hearings
  • Application for Survivor Benefits
  • Request discharge upgrades
  • Refer applicants to other agencies for potential benefits
  • Request military service records and certify DD-214 (discharge documents)
  • Discuss state benefits for veterans

At this time, sessions with the VBC are by appointment only and walk-in clients cannot be served. Appointments can be made through the VBC call center at 602.535.1215.

Other services available at the West Valley Veterans Success Center include browsing and connecting to veteran resources through the Be Connected network. As well as connectivity to county, federal, and nonprofit programs offered by the Surprise Resource Center. These services provide greater opportunities to access benefits and resources critical to the well-being of current and former military personnel and their families.

The West Valley Veteran Success Center is a multi-organizational partnership dedicated to supporting service members, veterans, and their families. The City of Surprise is proud to house the center within the Surprise Resource Center, 12425 W. Bell Road, Suite 124, and to offer support services in partnership with the Arizona Coalition for Military Families (ACMF), Maricopa Community Colleges Foundation, Northern Arizona University (NAU), and Rio Salado Community College.

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